www.rich9 is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, store, and safeguard your information in compliance with Philippine data protection laws.
Last Updated: May 7, 2026 | Effective Date: May 7, 2026
www.rich9 ("we," "us," "our," or "the Platform") respects your privacy and is committed to protecting your personal data. This Privacy Policy describes how we collect, use, disclose, store, and protect information obtained from users ("you," "your," or "Player") of our online casino platform.
This Privacy Policy applies to all services provided by www.rich9, including our website, mobile-optimized platform, customer support channels, and any other services we offer. By registering for an account or using our services, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy.
www.rich9 operates under the regulatory framework established by the Philippine Amusement and Gaming Corporation (PAGCOR) and complies with the Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules and regulations. We are committed to handling your personal data responsibly and transparently.
If you do not agree with this Privacy Policy, you must immediately cease using www.rich9 and close your account. Continued use of the Platform constitutes your acceptance of this Privacy Policy and any subsequent modifications.
www.rich9 collects various types of information to provide, maintain, and improve our services, ensure compliance with legal and regulatory requirements, and protect the security and integrity of the Platform.
When you register for an account, we collect the following personal information:
When you access or use www.rich9, we automatically collect certain technical and usage information:
We may receive information about you from third-party service providers, including payment processors (GCash, PayMaya, banks), identity verification services, fraud prevention services, and game providers. This information is used to verify your identity, process transactions, prevent fraud, and comply with legal obligations.
www.rich9 uses the information we collect for the following purposes:
www.rich9 does not sell, rent, or trade your personal information to third parties for marketing purposes. However, we may share your information with the following parties under specific circumstances:
We share information with trusted third-party service providers who assist us in operating the Platform, including payment processors (GCash, PayMaya, banks), identity verification services, fraud prevention services, game providers, customer support platforms, and cloud hosting providers. These service providers are contractually obligated to protect your data and use it only for the purposes we specify.
We may disclose your information to government agencies, law enforcement, regulatory bodies (including PAGCOR), and courts when required by law or when we believe disclosure is necessary to comply with legal obligations, enforce our Terms & Conditions, protect our rights and property, or prevent fraud and illegal activity.
In the event of a merger, acquisition, restructuring, or sale of all or part of our business, your personal information may be transferred to the acquiring entity. We will notify you of any such transfer and ensure that your data continues to be protected in accordance with this Privacy Policy.
We may share your information with third parties when you have given us explicit consent to do so. You may withdraw your consent at any time by contacting our customer support team.
www.rich9 takes the security of your personal data seriously. We implement a range of technical and organizational measures to protect your information from unauthorized access, disclosure, alteration, or destruction.
While we take all reasonable steps to protect your data, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, and you use the Platform at your own risk. If you suspect that your account has been compromised, please contact us immediately.
www.rich9 retains your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal and regulatory obligations, resolve disputes, and enforce our agreements.
Specifically, we retain account information and transaction records for a minimum of five (5) years after account closure, in accordance with PAGCOR regulations and the Anti-Money Laundering Act (AMLA). After this period, data is securely deleted or anonymized unless further retention is required by law.
Marketing preferences and communication records are retained until you withdraw your consent or request deletion. Technical logs and usage data are typically retained for up to twelve (12) months for security and analytics purposes.
If you request account closure, we will deactivate your account and cease active processing of your data. However, certain information may be retained for the periods described above to comply with legal obligations.
Under the Data Privacy Act of 2012 (Republic Act No. 10173), you have the following rights with respect to your personal data held by www.rich9:
To exercise any of these rights, please contact our Data Protection Officer via the contact details provided in Section 10. We will respond to all requests within thirty (30) days, in accordance with the Data Privacy Act.
Cookies are small text files placed on your device when you visit a website. They are widely used to make websites work more efficiently, remember your preferences, and provide information to website operators. www.rich9 uses cookies and similar tracking technologies to enhance your experience on the Platform.
You can control and manage cookies through your browser settings. Most browsers allow you to refuse cookies, delete existing cookies, or be notified when a new cookie is set. Please note that disabling certain cookies may affect the functionality of the Platform and your ability to access certain features.
www.rich9 reserves the right to update or modify this Privacy Policy at any time. Changes will be effective immediately upon posting to the Platform. We will notify you of material changes via email or a prominent notice on the Platform. Your continued use of www.rich9 following any changes constitutes your acceptance of the revised Privacy Policy.
We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. The "Last Updated" date at the top of this page indicates when the most recent changes were made.
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please contact our Data Protection Officer:
We will respond to all data privacy inquiries within thirty (30) days. For urgent matters, please use our live chat service for immediate assistance.
If you are not satisfied with our response, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.
All data transmitted on www.rich9 is protected by industry-standard SSL/TLS encryption, keeping your personal and financial information safe.
We fully comply with the Philippine Data Privacy Act of 2012 (RA 10173), ensuring your rights as a Filipino user are protected at all times.
www.rich9 never sells, rents, or trades your personal data to third parties for marketing purposes. Your information stays with us.
Access, correct, or request deletion of your data at any time. We honor all rights granted under the Philippine Data Privacy Act.
Manage your cookie preferences through your browser settings. We use cookies only to improve your experience on the Platform.
Our Data Protection Officer and customer support team are available around the clock to address any privacy concerns you may have.
Your data is safe with us. Join thousands of Filipino players who trust www.rich9 for a secure, fair, and exciting online casino experience.
21+ www.rich9 is strictly for players aged 21 years and above. Gambling can be addictive — please play responsibly. Visit our Responsible Gaming page for tools and support. This service is intended for users located in the Philippines.